Same-Day Dispatch  
Same-Day dispatch is available Monday – Saturday when an order is placed before 11am.

Standard Delivery – Second Class
Our £3.49 standard delivery is provided by Royal Mail 48-hour, this service takes 2-4 business days. Upon dispatch your parcel will typically take 2-3 working days to be delivered. 
*Note.  This is up to maximum of 2 kilos parcel weight.

Premium Delivery – First Class
Our £4.19 premium delivery is provided by Royal Mail 24-hour, this service takes 1-3 business days. Upon dispatch your parcel will typically get delivered the next working day. 
*Note.  This is up to maximum of 2 kilos parcel weight.

*Note - whilst the Large Clever Bag is under 2 kilos in weight- it falls into a Medium Sized Parcel for postage.

Standard Delivery – Second Class
Our £5.49 standard delivery is provided by Royal Mail 48-hour, this service takes 2-4 business days. Upon dispatch your parcel will typically take 2-3 working days to be delivered.
*Note.  This is up to maximum of 20 kilos parcel weight.

Premium Delivery – First Class
Our £6.29 premium delivery is provided by Royal Mail 24-hour, this service takes 1-3 business days. Upon dispatch your parcel will typically get delivered the next working day.
*Note.  This is up to maximum of 20 kilos parcel weight.

Non-Mainland UK Delivery
All deliveries that are within the UK, but not located within the UK mainland will take 4-7 business days to be delivered. For these deliveries, we use Royal Mail First Class.

Returns
Our policy allows 14 days. 

We will happily give you a Refund if your purchase is returned within 14 days of receiving your order.

Your item must be in the same condition that you received it.

All items returned must have all original labels and stickers.

Unfortunately, we cannot cover return shipping costs and any shipping costs previously paid will not be reimbursed. 

Damages
We pride ourselves on how we wrap and dispatch your products.  Should a product arrive damaged, please send an email to:
pamela@cleverbags.co.uk

Please ensure you include your name, order number and images of the damaged product.

Once this has been sent, we will organise a replacement and arrange for the damaged item to be returned to us.